Local Cars in Cumbria (“we”, “our”, “us”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal data when you visit our website https://www.localcarsincumbria.co.uk (“the Website”), use our services, or otherwise interact with us.
Local Cars in Cumbria provides private hire and taxi services in Cumbria. We are the “data controller” responsible for your personal data under the UK GDPR and the Data Protection Act 2018.
We may collect and process the following types of personal data:
Contact Details: name, phone number, email address.
Booking Information: pick-up and drop-off addresses, journey details, payment information (where applicable).
Communication Records: messages, enquiries, or feedback you send us.
Website Usage Data: IP address, browser type, pages visited, cookies (see our Cookie Policy).
We use your personal data for the following purposes:
To provide and manage our taxi/private hire services.
To process bookings and payments.
To respond to enquiries and customer service requests.
To improve our Website and services.
To comply with legal or regulatory obligations.
We process your personal data under the following legal grounds:
Contract – to provide our services to you.
Legitimate Interests – to operate and improve our services.
Legal Obligation – to comply with local licensing or record-keeping requirements.
Consent – where required (e.g., marketing emails).
We do not sell your data. We may share your data with:
Service providers (e.g., payment processors, IT support).
Regulatory authorities or law enforcement, if legally required.
Drivers working with Local Cars in Cumbria, for booking fulfilment.
We keep your personal data only as long as necessary for the purposes described in this policy, and to meet legal, accounting, or regulatory requirements.
Under UK GDPR, you have rights over your personal data, including the right to:
Access the data we hold about you.
Request correction of inaccurate data.
Request deletion of your data (subject to legal obligations).
Object to or restrict processing.
Withdraw consent (where processing is based on consent).
Data portability (where applicable).
To exercise these rights, please contact us (see Section 9).
We take appropriate technical and organisational measures to protect your personal data against loss, misuse, or unauthorised access.
If you have any questions about this Privacy Policy or your data, please contact us:
Local Cars in Cumbria
Email: info@localcarsincumbria.co.uk
Phone: 07969 626 508
If you are unhappy with how we handle your data, please contact us first. You also have the right to complain to the UK’s supervisory authority:
Information Commissioner’s Office (ICO)
Website: https://ico.org.uk
Telephone: 0303 123 1113
